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RETURN & EXCHANGE POLICY

In the unlikely event that your pieces arrive broken, please let me know as soon as possible via email with pictures of the damage to eloise@eloiserosedesignstudio.com and we can arrange another to be posted to you asap. Unfortunately these things do sometimes happen.

Returns are accepted on a case by case basis so please consider carefully before purchasing an item. Returns are not accepted on pre-orders, seconds or made-to-order items. Any returned items are your responsibility until they reach me and I am unable to cover shipping costs for items returned.

SHIPPING POLICY

All items are sent via Royal Mail 48hr Tracked within 4 working days of placing your order.

Please know that after a shop update or in the run up to Christmas, dispatch may take up to a week. If your item is urgent or for a special occasion, do get in touch and I will do my very best to speed the process along.

If you live locally and would like to collect from my studio in Penryn, please select the Pick-Up option at checkout and I’ll be in touch via email. Please keep an eye on junk mail if you have selected this option. International shipping is currently not available.

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